How to Send As Public Folder

This is not a complicated procedure if you are doing it every week or so. I’m doing this once a month and never remember the proper sequence and all the checkboxes. This article describes the way how to send an e-mail as public folder in Exchange 2003

Any mail-enabled object in Active Directory can be used to send e-mail as this object and to send e-mail on behalf of this object. First, let’s find the difference between Send As and Send On Behalf. The article by Jim Boyce ( explains it clearly.

Long story short: Send On Behalf says who sent the e-mail and on behalf of whom it was done. Send As looks like e-mail sent by that person or object and there is no information about the real sender.

Since mail-enabled public folders are used for communication between a requestor and group of people (technicians, service desk, etc), Send As is a better approach if we need to reply to the e-mail came into public folder.

How to set up Send As for public folder

Create a mail-enabled public folder. I called my folder Admin

Right-click on the folder name and select Properties

On the General tab enter the Public folder description and Address list name. This is the name the public folder will be presented under in address book

Go to the Exchange Advanced tab

Clear the Hide from Exchange address lists checkbox. Send As does not work if public folder is not visible in Address Book

Go to the Permissions tab

Click on the Client permissions button, add a user and give the user the ability to read and create items

Click on the Directory rights button, add the user and give the user the SendAs permission. Just SendAs is enough

Click OK to close the folder properties.

Almost done. However, it will not work until the public folder is in Address Book.

  • Rebuild the Default Offline Address List in Exchange System Manager
  • In Outlook select Tools –> Send/Receive –> Download Address Book. After process finishes, check out if the public folder is visible in address book.

8 Responses to How to Send As Public Folder

  1. Very good article post.Much thanks again. Fantastic.

  2. Michelle Karia says:

    These steps did not work for me. All users who reply to emails stored in a public folder still need to type in the “From” email address (or at least start typing it in for it to auto-complete). I need to know how to have replys to emails in a public folder default to the the public folder’s email address. I have tried these steps several times, but no luck.

    • Actually, if your users can send the email, it means that it works. By default they would have had a message saying that they cannot send a message to a recipient.

      I do not know the way to populate the From field automatically. And if you do or can find it, please share it with us

  3. mrskaria says:

    The users are able to reply to the mail that is delivered to the public folder. These users were moved to another group in AD, but set up with the same permissions to the public folder. I was told that previous to this change, the from field would automatically put in the public folder’s email address when replying to an email in that public folder.

  4. Your method of telling everything in this article
    is actually good, all be able to easily know it,
    Thanks a lot.

  5. btv solo pro says:

    whoah this blog is magnificent i love studying your articles.
    Keep up the great work! You know, lots of individuals are looking around for this info, you can help them greatly.

  6. Nico says:

    I done everything you say but when i try to send FROM a public folder email a message come back saying that I cannot send a message TO a recipient. Please help me! Thanks

  7. If some one desires to be updated with most up-to-date technologies therefore he must be go to see this site and be up to
    date all the time.

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